If you received a damaged item, straight out of the box, we will send a replacement or something of similar value, within a 15 day period of your receipt of your BattlBox. After 15 days items cannot be replaced. Electronics and other similar items, may be under a factory warranty, in which case, you may need to contact the original manufacturer. Email Questions@Battlbox.com with your questions concerning replacements. Keep in mind, we do not manufacture or sell these products for retail. When emailing please be sure to provide the Name/Email that is linked to your active account, so we can assist you faster!